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Meet the Team
Chad Gallant
Founder
Chad spent his childhood as a military dependent, traveling across the United States and Europe. He continued his nomadic lifestyle by enlisting in the Air Force after high school, and served for 21 years across three continents. His exposure and experience with leadership at all levels in the public sector, as well as his near-decade in leadership positions in the private sector, gives him a unique perspective on servant-leadership.
Jo Gallant
Business Manager
My father, a career Air Force man, gave me the opportunity to live in multiple countries and travel to even more. I am infatuated with the arts along with the rest of my family. As an Alto and Tenor Saxophone player in the High School Marching Band, I was able to build upon my creativity and team-building skills. I love to sing, read historical fiction and mystery novels, and play Sims® and other adventure-style video games.
Jody Rickson
Experience Strategist
Jody is fascinated by the psychology behind the choices people make and is on a mission to revitalize companies, teams, products, projects, services, and experiences based on human-centered research. As a design leader, she believes everything we build should be tailored to the people who use them. She has more than 20 years of experience in web design and strategy, customer experience research and design, as well as content strategy and management. She finds true joy in strategically shaping and expanding Customer Experience teams, enhancing internal processes and collaboration, and empowering the customer advocate to have a strong presence at the table.